Refund policy

Return & Refund Policy

At Amairah Perfumes, customer satisfaction is important to us. We carefully inspect every order before dispatch. Please read our Return & Refund Policy carefully before placing your order.

Return Eligibility

Returns, replacements, or refunds are accepted only under the following circumstances:

You receive a damaged or broken bottle.
You receive the wrong product.

To be eligible, you must contact us within 48 hours of receiving your order.

Mandatory Unboxing Video

A clear, continuous, and unedited unboxing video is mandatory for every return, replacement, or refund request.

The video must:

Start before opening the sealed package.
Clearly show the shipping label and packaging.
Capture the entire unboxing process without any cuts or edits.
Clearly show the damaged product or incorrect item received.

Please send your Order ID along with the unboxing video to:

Email: amairahperfumes@gmail.com

WhatsApp: +91- 7801087892

Important: Requests submitted without an unboxing video will not be accepted.

Return Process

If your request is approved, our support team will guide you through the return process.

Please do not send any product back without contacting us first, as unauthorized returns will not be accepted.

Return Address

Amairah Perfumes
Beside Food Nation, NGO Colony
Kadapa, Andhra Pradesh – 516002
India

Non-Returnable Items

Due to hygiene and safety reasons, perfumes and personal care products cannot be returned or refunded in the following cases:

Change of mind.
Fragrance preference or personal dislike of the scent.
Used or opened products.
Products returned without original packaging.
Requests made after 48 hours of delivery.
Products damaged due to customer mishandling.
Requests without a valid unboxing video.

Exchanges

Exchanges are available only if you receive a damaged product or the wrong item.

Subject to stock availability, we will send a replacement after verifying your request.

Refunds

After reviewing the submitted evidence, we will notify you whether your request has been approved.

If approved, you may receive:

A replacement product, or
A full refund (if a replacement is unavailable).

Refunds will be processed to your original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.